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Privacy Policy

Prime Bank PLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Shift 2 Prime website and services.


1. Information We Collect

When you apply through our website, we may collect the following information:

  • Personal Information: Name, email, mobile number, address, National ID (NID), TIN certificate number.

  • Financial Information: Credit card limit, existing bank details, 3-month credit card statement/NOC.

  • Technical Information: IP address, browser type, device information, cookies, and usage data.


2. How We Use Your Information

We use the collected information for:

  • Processing your Shift 2 Prime application.

  • Verifying eligibility with your existing bank and Bangladesh Bank regulations.

  • Communicating with you regarding your application status.

  • Complying with legal and regulatory requirements.

  • Sending you promotional offers (only if you have provided consent).


3. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share your data with:

  • Prime Bank internal teams (for application processing).

  • Regulatory authorities such as Bangladesh Bank, if required by law.

  • Service providers who assist us in operating the website and processing applications (bound by confidentiality agreements).


4. Data Security

We use appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.


5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and as required by law.


6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Withdraw your consent for promotional communications.

  • Request deletion of your personal data (subject to regulatory retention requirements).

To exercise these rights, please contact us (see Section 9).


7. Cookies & Tracking

We may use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. You may disable cookies through your browser settings, but some features may not function properly.


8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.